1. Delivery Service

• Apoorva’s Kitchen operates as a delivery-only cloud kitchen

• We do not offer dine-in or takeaway services

• Deliveries are fulfilled through our own delivery partners or trusted third-party delivery services

2. Delivery Areas

• We deliver only to locations within our serviceable delivery radius

• Availability of delivery depends on your location, delivery partner availability, and operational hours

• We reserve the right to refuse delivery to non-serviceable areas

3. Delivery Time

• Estimated delivery time is provided at the time of order confirmation

• Delivery times are approximate and may vary due to:

  • Traffic conditions

  • Weather

  • Peak hours or high order volume

Apoorva’s Kitchen shall not be held responsible for delays beyond our reasonable control.
4. Delivery Charges

• Delivery charges, if applicable, will be clearly displayed before order confirmation

• Charges may vary based on distance, order value, or delivery platform policies

5. Customer Responsibilities
Customers are responsible for:

• Providing a complete and accurate delivery address

• Being available at the delivery location at the time of delivery

• Ensuring correct contact details for smooth communication

Failure to meet the above may result in delivery delays or order cancellation without refund.
6. Failed or Delayed Delivery

• If delivery cannot be completed due to customer unavailability, incorrect address, or refusal to accept the order, the order will be treated as completed and no refund will be issued

• Re-delivery, if possible, may incur additional charges

7. Order Verification

• Customers are advised to check the order at the time of delivery

• Any issues such as missing items or incorrect orders should be reported immediately upon delivery

8. Third-Party Delivery Platforms
If the order is placed via a third-party delivery platform, their delivery policies and timelines will apply. Apoorva’s Kitchen will not be responsible for delays or issues caused by such platforms.
9. Changes to Delivery Policy
We reserve the right to update or modify this Delivery Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
10. Contact Us
For any delivery-related queries or assistance, please contact:
Apoorva’s Kitchen
📧 Email: apoorvaskitchen3125@gmail.com
📞 Phone: +91 942 694 3424